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Editor鈥檚 Note: The Square Deal welcomes John Inwright, President of Quality Supply Chain Cooperative鈥lso known as QSCC. QSCC is an independent, not-for-profit purchasing and supply chain co-op serving both Wendy鈥檚庐 franchisees and company operators.   The Co-op is dedicated to serving their members (Wendy鈥檚 and more than 300 franchisees) by providing the right partners who continuously supply Wendy鈥檚 restaurants with fresh, quality ingredients and products at affordable prices. Simply put, we couldn鈥檛 serve you an indulgent Baconator庐 or delicious, fresh salads without the support and dedication to excellence that the QSCC team pursues every day.    

ABOVE: Photos of QSCC's 2015 Golden Link Award Winners Presented at the Supplier Conference Held During Wendy's Franchise Convention.

At Wendy鈥檚 and QSCC, we talk a lot about dedication to quality and doing the right thing. And that goes beyond the walls of One Dave Thomas Boulevard in Dublin, Ohio and into every corner of our business: from the team members in Wendy鈥檚 restaurants to the interactions within our communities and ultimately it extends to our supply chain. For us, if you鈥檙e going to talk about a dedication to quality, it has to start in the field where the ingredients are grown and distributed throughout the whole of the business.

That鈥檚 why when we鈥檙e looking for suppliers and distributors to provide the ingredients for Wendy鈥檚 menu, one of the first things we look for is a shared commitment to those high standards of quality.

We want to work with companies that don鈥檛 just talk about quality, but implement it throughout their business from their operations to the final product that's delivered to the restaurants. 

And, that they do all of this in a safe manner.

In fact, one of our closest Wendy鈥檚 colleagues, Dennis Hecker, .  If you haven鈥檛 read it yet, please do.  And while you're browsing, take a look at QSCC鈥檚 values on our website.  You can check them by .

One Big Family

This shared dedication to a core set of values is what makes our suppliers and distributors an extension of our business, partners in our success and part of the Wendy鈥檚 family.

And because of them, when we bring a new product to market, we know that we can count on their support to take the ideas of Wendy鈥檚 culinary team and turn them into a reality.

Looking at this premise as a case study, let鈥檚 talk about Wendy鈥檚 most recent seasonal Summer Berry Chicken Salad.

This salad was introduced in June and phased out towards the end of August because it contains fresh strawberries and blackberries 鈥� two crops that have a specific growing season.  When the Wendy鈥檚 culinary team came to us and said they had an idea for a salad to include both strawberries and blackberries, we knew we鈥檇 have to have the right partners to help us add this produce (read: blackberries) to our supply chain.  But when we started our due diligence, we found that the supply for our scale didn鈥檛 exist.  It took two years of planning with suppliers like California Giant (CalGiant) to produce the crop necessary to supply the Wendy鈥檚 system.

Cindy Jewell, director of marketing for CalGiant, had this to say about what it鈥檚 like to supply a new crop to the Wendy鈥檚 supply chain:

鈥淲e had to jump through significant hoops to meet Wendy鈥檚 blackberry demand, but we know that this is a game-changer for our industry. Once these berries show up on Wendy鈥檚 menu, it鈥檚 only a matter of time before they become in high demand. Other food service clients had approached us wanting to do something similar to Wendy鈥檚, but because of Wendy鈥檚 unique fresh supply chain and their every day, in-restaurant fresh prep, they are the only company we work with who could actually bring this idea to life.鈥�

We were quite proud of the work and partnership that was needed in order to be the first quick-service restaurant to roll out fresh blackberries on a national scale.

To learn more about where our fresh berries come from and how they get from the fields of California to our restaurants across the nation,

So that鈥檚 a short peek at the complexities and intricacies of our supply chain.  I look forward to blogging again to share further insights on other aspects of our piece of the Wendy鈥檚 puzzle.  In the meantime, our team is back to work to find supply for other fresh, delicious ingredients the Wendy鈥檚 Culinary Team is looking to add to the menu.

Stay tuned鈥e will have some pretty unique offerings on the horizon.

John Inwright